Catalog > Social Sciences > Economy > Andrew Waite: Practical Guide to Call Center Technology (PDF)

Andrew Waite
Practical Guide to Call Center Technology [PDF ebook]
Select the Right Systems for Total Customer Satisfaction

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Cover of Andrew Waite: Practical Guide to Call Center Technology (PDF)

Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording

€60.21

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Language English ● Format PDF ● Pages 497 ● ISBN 9781482280753 ● Publisher CRC Press ● Published 2002 ● Downloadable 3 times ● Currency EUR ● ID 7167529 ● Copy protection Adobe DRM

Requires a DRM capable ebook reader

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