Case Studies in Needs Assessment offers insights about the practice of needs assessment in dynamic, real-world organizations and communities. This book invites both novice and seasoned analysts to look over the shoulders of practitioners, to examine needs assessment practice in action, to grasp the real-world issues that arise, and to understand a variety of needs assessment strategies and challenges. Each case in this book examines the implementation of needs assessment in a specific situation, bridging needs assessment theories and actual practice. The book is organized around five major approaches: knowledge and skill assessment, job and task analysis, competency assessment, strategic needs assessment, and complex needs assessment. The last chapter summarizes lessons learned from all the case studies: it describes the insights and tricks of the trade that Darlene Russ-Eft and Catherine Sleezer gained from commissioning and reviewing these cases.
قائمة المحتويات
Preface – Darlene Russ-Eft and Catherine Sleezer
Acknowledgments
Editors’ Biographies
Contributing Authors’ Biographies
1. Introduction – Darlene Russ-Eft and Catherine Sleezer
PART A. Knowledge and Skills Assessments
2. Transitioning From Traditional to Digital: A Knowledge and Skills Needs Assessment for a Community Orchestra Context – Candice R. Clark
3. A Needs Assessment of Online Core Courses for Student Learning in Higher Education – Yonjoo Cho, Meina Zhu, Ratrapee Techawitthayachinda, and Ling Qian
4. A Needs Assessment for a Professional Association’s Certificate Program – Denise M. Cumberland
5. A Public Legal Education and Information Strategy: Advancing Cybersecurity and Counterterrorism Processes – Jen Geary
6. Paws-A-Tive Pals: Assessing the Needs of a Therapy Dog Organization – Sequoia Star
7. Small Business Enrichment Training Needs Assessment – Sequoia Star
PART B. Job and Task Analysis
8. Enterprise-wide Job Task Analysis in a Large Organization – Tim Mc Gonigle
PART C. Competency Assessments
9. Assessing Needs for a Ph D Study Program in Human Resource Development and Organization Development: A Case Study Focused on Quality Development in an Outcome-Based Education Approach – Dawisa Sritanyarat
PART D. Strategic Assessments
10. Comprehensive Needs Assessment and Asset/Capacity Building: The Case of the Westington Schools – James W. Altschuld and Molly Engle
11. A Strategic Multiyear Needs Assessment: Leadership Development for a Global Firm – N. Anand Chandrasekar and Heather Champion
12. Needs Assessment in Rural Communities – Eric Einspruch
13. Assessing Needs of a Community College: A Mixed Methods Case Study – P. Cristian Gugiu
14. Needs Assessment for Employee Empowerment in a Large Multinational: A Case Study – Gary N. Mc Lean
15. Diverse Students’ Needs Assessment Case Study – Erich N. Pitcher
16. Spending Other People’s Money Responsibly and Strategically: Using Needs Assessment in Philanthropy – Lauren A. Silverstein
17. Case Study of a Total Rewards Association’s Needs Assessment – Lindsay Strack
PART E. Complex Needs Assessments
18. Needs Assessment at FMP Consulting – Louise C. Chan
19. Readiness for Integrating Behavioral Health and Primary Care: Application of the R = MC2 Framework – Ariel M. Domlyn, Tara Kenworthy, Jonathan P. Scaccia, and Victoria Scott
20. Faculty and Student Perceptions of University Course Evaluations – Melanie Suzanne Simpson, Ginny Cockerill, Andrea Word, and Derek Koehl
21. Orchid Candy Company – Sandra L. Williams and Kelly A. Mc Greevey
Lessons Learned
عن المؤلف
Catherine M. (Cathy) Sleezer, Ph.D., helps individuals and organizations identify and address performance barriers and align training and development with goals. Grounded and guided by cutting-edge research and best practices, she has consulted successfully with a variety of organizations on needs assessment, training and development, executive coaching, strategic planning, organizational surveys, employee engagement, management development, new employee orientation, and team building. She received her Ph.D. from the University of Minnesota and was a professor at Oklahoma State University before moving to the corporate world where she filled multiple roles for an international company. Cathy’s work history also includes serving as a faculty member at Penn State where she directed the Institute for Research in Training and Development. More recently, she was the resident consultant for the University of Tulsa’s Center for Executive and Professional Development. Cathy is a past-director and president of the International Board of Standards for Training, Performance, and Instruction (ibstpi®) and a past board member of the Academy of Human Resource Development and the ASTD (now ATD) Research Committee. Her co-authored books include Human Resource Development Review: Research and Implications, A Practical Guide to Needs Assessment (3rd edition), Fieldbook of ibstpi® Evaluator Competencies, and Managing Applied Social Research.
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