Emma L. L. Murray & Christopher P. P. Neck 
Management [EPUB ebook] 

Preface
Acknowledgments
About the Authors
Part 1: Introduction To Management
Chapter 1: The Basics of Management
What Is Management?
The Four Functions of Management
Key Challenges Facing Managers Today
Managers at Work
Essential Management Skills
In Conclusion
Key Terms
Notes
Chapter 2: Organizational Environment and Culture
Internal and External Environments
Specific Environment
General Environment
Internal Environment
Types of Organizational Culture
In Conclusion
Key Terms
Notes
Chapter 3: Ethics and Social Responsibility
What Are Ethics?
Organizational Ethics
Managing to Build an Ethical Culture
Social Responsibility
Social Entrepreneurship
In Conclusion
Key Terms
Notes
Chapter 4: Managing Diversity, Equity, and Inclusion in a Global Economy
Diversity, Equity, and Inclusion in the Workplace
Different Levels of Diversity
Managing Common DEI Challenges
Cultural Differences
Managing Across Cultural Diversity
In Conclusion
Key Terms
Notes
Part 2: Planning
Chapter 5: Making Effective Decisions
Decisions That Make a Difference
Decision-Making Styles
Decision-Making in the Real World
Group Decision-Making
In Conclusion
Key Terms
Notes
Chapter 6: Planning and Setting Goals
Setting Goals
Goals and Plans
Principles of Goal Setting
Goal Setting Approaches
How Managers Track Progress
In Conclusion
Key Terms
Notes
Chapter 7: Designing Strategies
How Managers Plan to Get Ahead
Different Levels of Strategy
Industry and Competitive Analysis
Organizational Position and Capacity
Strategies for Personal Performance and Growth
In Conclusion
Key Terms
Notes
Chapter 8: Managing With an Entrepreneurial Mindset
How Entrepreneurship Makes a Difference
Types of Entrepreneurial Managers
The Entrepreneurship Method
Opportunities and Challenges for Entrepreneurs
Learning From Failure
In Conclusion
Key Terms
Notes
Part 3: Organizing
Chapter 9: Structuring Organizations
Organizational Structure
Elements of Organizational Structure
Traditional Organizational Structures
Contemporary Organizational Structures
Primary Factors in Determining Structural Type
In Conclusion
Key Terms
Notes
Chapter 10: The Human Side of Management
Human Resource Management
Identifying Talent
Onboarding and Training
Performance Management
In Conclusion
Key Terms
Notes
Chapter 11: Managing Team Performance
The Importance of Teams
Types and Roles of Teams
Stages of Team Development
Effective Teams
Managing Conflict
In Conclusion
Key Terms
Notes
Part 4: Leading
Chapter 12: Managers as Leaders
Managers as Leaders
Leadership and Power
Types of Leaders
Traditional Leadership Perspectives
Contemporary Leadership Perspectives
In Conclusion
Key Terms
Notes
Chapter 13: Understanding Individual Behavior
How Individuals Make a Difference
Trait Theories of Personality
Character Strengths
Other Important Personality Attributes
Stress and Individual Behavior
In Conclusion
Key Terms
Notes
Chapter 14: Motivating Others
The Motivation Process
Internal Needs Theories of Motivation
Internal Process Theories of Motivation
External Cause Theories of Motivation
Reinforcement Theory
In Conclusion
Key Terms
Notes
Chapter 15: Communicating
The Role of Communication
Forms of Communication
Overcoming Barriers to Communication
Communicating in Organizations
Cross-Cultural Communication
In Conclusion
Key Terms
Notes
Part 5: Controlling
Chapter 16: Managing Change and Innovation
The Change Process
Forces for Change
Resistance to Change
The Creative Process
Innovation
In Conclusion
Key Terms
Notes
Chapter 17: Controlling Information and Operations
How Controls Make a Difference
Information Technology and Systems
Financial Tools for Control
How Organizational Performance Makes a Difference
In Conclusion
Key Terms
Notes
Supplement A: The History of Management

Dr. Jeffery D. Houghton completed his Ph D in management at Virginia Polytechnic Institute and State University (Virginia Tech) and is currently a professor of management at West Virginia University. Dr. Houghton has taught college-level business courses at Virginia Tech, Abilene Christian University (TX), Lipscomb University (TN), The International University (Vienna, Austria), and the U.S. Justice Department Federal Bureau of Prisons. Prior to pursuing a full-time career in academics, he worked in the banking industry as a loan officer and branch manager. A member of the Honor Society of Phi Kappa Phi, Dr. Houghton’s research specialties include human behavior, motivation, personality, leadership, and self-leadership. Dr. Houghton has published more than 80 peer-reviewed journal articles, book chapters, and books, and his work has been cited more than 9, 000 times in academic journals. He currently teaches undergraduate, masters, and doctoral level courses in management, OB, and leadership. Dr. Houghton was named the 2013 Beta Gamma Sigma Professor of the Year for the John Chambers College of Business and Economics, awarded annually to one faculty member within the college as selected by a vote of the student members of Beta Gamma Sigma, and he received the 2008 Outstanding Teaching Award for the John Chambers College of Business and Economics, awarded annually to one faculty member for outstanding teaching. In addition to his research and teaching activities, Dr. Houghton has done consulting and conducted training seminars for companies, including the Federal Bureau of Investigation, Pfizer Pharmaceuticals, and the Bruce hardwood flooring company. In his spare time, Dr. Houghton enjoys traveling, classic mystery novels, racquetball, and snow skiing. Finally, Dr. Houghton has completed two marathons, the Marine Corps Marathon in Washington, DC, and the Dallas White Rock Marathon.