An Essential Knowledge Resource
THE WORLD OF LEARNING AND PERFORMANCE has changed significantly since the first edition of First Things Fast was published more than a decade ago. This thoroughly revised and updated second edition of the best-selling classic recognizes a world chock-full of technology, economic strains, and opportunities. How do learning and performance professionals plan in this shifting context? How do they take advantage of new human and Internet-based resources? How do they bring their recommendations forward and add more value, no matter where they work? These questions are addressed throughout this new edition.
This important resource is a practical guide that is filled with job aids, design templates, and examples offering step-by-step guidance to the basics of performance analysis.
This new edition includes:
* New questions and templates that reflect the shift of learning and support from the classroom to the workplace, and the blends that provide learning and support in both environments
* Fresh approaches for using wikis, blogs, and online surveys to gather information
* Innovative ideas for tapping into the power of social networking and the possibilities presented for analysts
* Information on the critical link between analysis and evaluation and new guidelines for both activities
* A wealth of new illustrative case examples
* Insightful commentaries from successful leaders in the field who explain how they use analysis to advance individual and organizational strategy
‘Allison Rossett combines thought leadership for the profession with practical guidance. This book, the second edition of a classic in the field, is filled with proven practices and ready-to-use tools making this a resource you’ll use frequently.’
DANA GAINES ROBINSON, COAUTHOR, PERFORMANCE CONSULTING AND STRATEGIC BUSINESS PARTNER
‘What I appreciate about this book is that it is a straightforward, practical guide to planning, and it embraces new technology and the convergence of learning and work.’
NANCY J. LEWIS, VICE PRESIDENT AND CHIEF LEARNING OFFICER, ITT CORPORATION
Tabla de materias
Foreword by Ruth Clark ix
Preface xiii
Acknowledgments xix
The Author xxi
Chapter 1: Introduction 1
Chapter 2: What Can We Do First and Fast? 15
Chapter 3: Performance Analysis Basics 35
Chapter 4: Opportunities for Performance Analysis 69
Chapter 5: Putting the Speed in Performance Analysis 89
Chapter 6: Communicating to Gather Information and Support 113
Chapter 7: What Technology Contributes 147
Chapter 8: Finding Meaning, Communicating Results 167
Chapter 9: Tales from the Trenches 203
Chapter 10: Into the Future 241
Afterword by Marc J. Rosenberg 257
Resources for Performance Analysis 261
Index 269
Sobre el autor
Allison Rossett is a professor of educational technology at San Diego State University and a consultant in workforce learning and performance and technology-based systems. She is the author of the best-selling Handbook of Job Aids (Pfeiffer) and Beyond the Podium (Pfeiffer), both of which are winners of the International Society for Performance Improvement’s Instructional Communications award.
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