Manfred Bruhn & Bernd Stauss 
Dienstleistungsqualität [PDF ebook] 
Konzepte – Methoden – Erfahrungen

This comprehensive manual marks an important milestone in the Vidal Sassoon success story. For the first time the man who is the acknowledged master in the world of haircutting and hair care reveals …

Providing an extensive examination of monetary theory and its implications for public policy, Monetary Theory and Public Policy is as relevant for an understanding of current economic problems as whe …

C. Rufus Rorem, (1894-1988) was a pioneer in the development of group medical insurance and pre-paid health care. At the time the concepts were radical, but in 1937 he became head of the American Hos …

First published in 1919, Taxation in the New State explores the practical application of tax policy to the financial situation of post-World War I Britain. Hobson assesses policy according to the tax …

Management for the Construction Industry introduces the principles of management and applies them to the construction industry. It covers the level 2 module of the CIOB »s Education Framework on mana …

John Dunning’s general theory of international production, first propounded in the late 1970’s, has generated considerable debate. This work thoughtfully reassesses the paradigm, and extends the anal …

Within corporate governance the accountability of the board of directors is identified as a major issue by governments, international bodies, professional associations and academic literature.　 Board …

This book examines the formation, nature and effect of the arbitrators’ contract, addressing topics such as the appointment, challenge, removal and duties and rights of arbitrators, disputing parties …

Over a century has passed and yet there is growing evidence that knowledge workers across the globe today are as constrained by F.W. Taylor »s much-maligned The Principles of Scientific Management, a …

Are people really an organisation »s most important asset? Not necessarily; some may be liabilities – but others are the most important drivers of value that an organisation has. But…who are they? …