Organized around the transition from student to professional life,
Business and Professional Communication, Fifth Edition gives readers the tools they need to move from interview candidate to team member to leader. Coverage of new communication technology and social media, and an emphasis on building skills for business writing and presentations help students gain a deeper understanding of the role of communication in successfully handling situations like job interviewing, providing feedback to supervisors, and working in teams.
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Spis treści
Part I. Beginning Communication Principles
Chapter 1. Business and Professional Excellence in the Workplace
Chapter 2. Verbal and Nonverbal Communication
Chapter 3. Listening
Part II. Entering the Workplace
Chapter 4. Résumés, Interviews, and Negotiation
Chapter 5. Getting To Know Your Diverse Workplace
Part III. Developing In the Workplace
Chapter 6. Interpersonal Communication at Work
Chapter 7. Strengthening Teams and Conducting Meetings
Part IV. Excelling In the Workplace
Chapter 8. Technology in the Workplace
Chapter 9. Business and Professional Writing
Chapter 10. Leadership and Conflict Management
Part V. Presenting In the Workplace
Chapter 11. Informing and Persuading
Chapter 12. Speech Design
Chapter 13. Delivering a Speech with Professional Excellence
Part VI. Surviving In the Workplace
Chapter 14. Work–Life Balance
Epilogue: Communication Is Work
References
Glossary
Index
About the Authors
O autorze
Dr. Shawn Wahl is the Founding Dean of the Judith Enyeart Reynolds College of Arts, Social Sciences, and Humanities (RCASH) and Professor of Communication at Missouri State University (MSU). Shawn’s most notable accomplishment in higher education leadership is facilitating the largest scholarship and structural private eight-figure gift in university history. He has served in the Dean role since 2017 and as Department Head of Communication at MSU from 2012 to 2017. Prior to MSU, he served as the Department Head of Communication, Mass Media & Theatre at Angelo State University and as the Founding Director of Graduate Studies at Texas A&M University, Corpus Christi. Dr. Wahl was the 2016 President of the Central States Communication Association (CSCA). He has authored numerous books, including The Communication Age: Connecting and Engaging; Business and Professional Communication: KEYS for Workplace Excellence; Persuasion in Your Life; Intercultural Communication in Your Life; Public Speaking: Essentials for Excellence; Nonverbal Communication for a Lifetime; Public Relations Principles: Bridging Theory and Practice and Organizational Communication: Strategies for Success. He has published articles in Communication Education, Communication Research Reports, Communication Studies, Communication Teacher, Journal of Family Communication, and the Basic Communication Course Annual. Dr. Wahl and colleagues received the Distinguished Article Award: Instructional Development Division (IDD) National Communication Association (NCA), 2021. Shawn completed two executive leadership programs at the Harvard University Graduate School of Education, the Management Development Program (MDP, 2016), and the Institute for Educational Management (IEM, 2022). In addition, Shawn is an experienced organizational communication consultant and executive leadership coach in various industries (e.g., commodity trading, mining, oil and gas, and health care).
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