Challenging the common belief that conflict in groups and organizations should be prevented or resolved to maintain or enhance performance,
Using Conflict in Organizations offers an alternative perspective by presenting the increasing knowledge on how conflict can enhance individual achievement, the quality of group decision-making and productivity in organizations.
Part One provides a general framework which links conflict management to performance and shows how this relationship can be understood. The second and third parts develop and illustrate this framework in a series of thematic chapters. Part Two focuses on performance following intragroup conflict, covering topical areas such as dissent, groupthink and strategic decision-making. Part Three deals with the performance-enhancing effect of intergroup conflict and competition, and addresses contemporary issues such as intergroup competition, collective negotiation and diversity management. The final section focuses on applications and intervention strategies that can stimulate conflict in ways that improve performance in groups and organizations.
Tabela de Conteúdo
Introduction
Conflict and Performance: Benefits for Groups and Organizations
PART ONE: CONFLICT MANAGEMENT AND PERFORMANCE
Productive Conflict – Carsten K W de Dreu
The Importance of Conflict Management and Conflict Issue
Conflict within Interdependency – Dean Tjosvold
Its Value for Productivity and Individuality
The Effectiveness of Mixing Problem Solving and Forcing – Evert van de Vliert et al
PART TWO: WITHIN-GROUP CONFLICT AND PERFORMANCE
Mitigating Groupthink by Stimulating Constructive Conlflict – Marlene E Turner and Anthony R Pratkanis
Minority Dissent in Organizations – Carsten K W de Dreu and Nanne K De Vries
Affective and Cognitive Conflict in Work Groups – Karen A Jehn
Increasing Performance through Value-Based Intragroup Conflict
The Effects of Conflict on Strategic Decision Making Effectiveness and Organziational Performance – Allen A Amason and David M Schweiger
PART THREE: BETWEEN-GROUP CONFLICT AND COMPETITION
The Enhancing Effect of Intergroup Competition on Group Performance – Gary A Bornstein and Ido Erev
Good News about Competitive People – Peter J D Carnevale and Tahira M Probst
Productive Conflict – Linda L Putnam
Negotiation as Implicit Coordination
Constructive for Whom? The Fate of Diversity Disputes in Organizations – Anne Donnellon and Deborah M Kolb
PART FOUR: DESIGNING INTERVENTIONS: TOWARDS APPLICATIONS
Positive Effects of Conflict – Robert A Baron
Insights from Social Cognition
Third Party Consultation as the Controlled Stimulation of Conflict – Ron Fisher
Enhancing Performance by Conflict-Stimulating Intervention – Evert van de Vliert
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