Focusing on an effectiveness-driven approach to management in the human services, Rino J. Patti′s
The Handbook of Human Services Management, Second Edition explores the latest information on practice innovations, theoretical perspectives, and empirical research to provide an essential perspective on what managers do to create and sustain organizations that deliver high quality, effective services to consumers. Offering the most comprehensive coverage of human services management available today, this second edition includes 24 chapters authored by distinguished practitioners and scholars in human services management: 10 that are entirely new and 14 that have been extensively revised.
The
Handbook explores the challenges of managing in a human services context; managing for performance through positive work cultures, leadership, and information; developing and empowering diverse staff to deliver high quality, culturally relevant services; building agency governance, planning, and financial infrastructures that support effective services; and engaging key constituencies to shape policies and interagency collaborations. A final section looks at future challenges for managers and the role of education in preparing practitioners for careers in this field.
Features
- Focuses on how policy, organization, and ideology in the human services shape the practice of management
- Explores the particular knowledge and skills needed to be successful as managers in human services
- Considers ways in which human services workers, including women and persons of color, are developed and empowered to perform at a high level in delivering services to clients
- Covers timely topics within social welfare, including diversity, social justice, evidence-based practice, and ethics
- Offers increased attention to managing in the external environment, including planning, governance, and financial issues
- Includes cases, exercises, summary tables, and Internet resources, as well as Part Introductions, written by the editor, that provide an overview of the chapters and show how they relate to one another.
The Handbook of Human Services Management is ideal for use by graduate students in Social Work Administration/Non-Profit Management in introductory courses in human services management, introductory courses in organizational theory, and specialized courses in supervision, personnel management, and financial management. At the doctoral level, the book can be used for courses in organizational theory or macro practice theory.
Tabela de Conteúdo
Preface
Part 1. Dimensions of Human Services Management
1. Management in the Human Services: Purposes, Practice, and Prospects in the 21st Century – Rino J. Patti
2. General Themes in the Evolution of Human Services Administration – Michael Reisch
3. Human Services Administration and Organizational Theory – Yeheskel Hasenfeld
4. The Structure and Financing of Human Services Organizations – Leon Ginsberg and Margaret Gibelman
5. What Human Services Managers Do and Why They Do It – David Menefee
Part 2. Managing for Performance
6. Organizational Climate and Culture and Performance in the Human Services – Charles Glisson
7. Leadership and Performance in Human Services Organizations – Thomas Packard
8. Managing for Service Outcomes: The Critical Role of Information – John Poertner
9. Developing Information Technology Applications for Performance-Oriented Management in a Global Environment – Dick Schoech
Part 3. Developing and Empowering Staff and Volunteers
10. Motivating Work Performance in Human Services Organizations – Diane Vinokur-Kaplan
11. Social Psychological Perspectives of Workforce Diversity and Inclusion in National and Global Contexts – Michàlle Mor Barak
12. Managing Human Resources: Administrative Issues – Peter J. Pecora
13. Supervision, Development, and Training for Staff and Volunteers – Karen M. Hopkins
14. Managing for Diversity and Empowerment in Human Services Agencies – Alfreda P. Iglehart
Part 4. Developing and Managing Programs and Resources
15. Managing the Planning Process – Michael J. Austin and Jeffrey R. Solomon
16. Program Planning and Management – Lawrence L. Martin
17. Confronting Fundraising Challenges – Armand Lauffer
18. Nonprofit Boards: Developing and Managing a Vital Resource – Sheldon R. Gelman
19. Managing Financial Resources – Mark Ezell
Part 5. Leadership in the Agency Environment
20. Agency-Environment Relations: Understanding External and Natural Environments – Hillel Schmid
21. Building Community Partnerships and Networks – Catherine Foster Alter
22. Policy Advocacy and Lobbying in Human Services Organizations – Jennifer E. Mosley
Part 6. Looking to the Future: Practice Trends and Management Education
23. Practitioners′ Views on the Future of Human Services Management – Gary Bess
24. Preparing Managers for the Human Services: Identifying and Overcoming Current Barriers in Social Work Management Education – Richard Hoefer
Index
About the Editor
About the Contributors
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