‘Hasenfeld has done it again. An excellent collection of essays on many of the most important trends and issues involving human service organizations.’
—Mayer N. Zald, Professor (emeritus), Sociology, Social Work, and Management, University of Michigan
The Second Edition of this best-selling text provides a comprehensive and state-of-the-art perspective on human service organizations. This vanguard collection weaves the latest theoretical and empirical studies in macro theory with contemporary examples from hospitals, schools, social service organizations, mental health centers, and public welfare agencies. Blending theory with application, this outstanding anthology highlights the moral choices and accomplishments made by human service organizations.
Key Features of This Edition
- Presents the latest theoretical and empirical studies on human service organizations, offering students key analytical tools to study and understand human behavior in various contexts.
- Introduces important new topics, such as the impact of the policy environment, emotional labor, and advocacy
- Offers students a new perspective with original studies on organizational ideologies, conditions of work, structuration of service technologies, diversity, and discretion.
Intended Audience
This exceptional compilation of the best theoretical and empirical studies on human service organizations is indispensable to graduate students and scholars of organization studies, organizational behavior, and Human Behavior in the Social Environment.
Tabela de Conteúdo
Chapter 1: Introduction – Yeheskel Hasenfeld
PART I: UNDERSTANDING HUMAN SERVICE ORGANIZATIONS
Chapter 2: The Attributes of Human Service Organizations – Yeheskel Hasenfeld
Chapter 3: Theoretical Approaches to Human Service Organizations – Eve Garrow and Yeheskel Hasenfeld
PART II: SOCIAL POLICY AND ORGANIZATIONAL RESPONSES
Chapter 4: Human Service Organizations and the Politics of Practice – Evelyn Z. Brodkin
Chapter 5: The U.S. Nonprofit Human Service Sector: A Creeping Revolution – Kirsten A. Grønbjerg
Chapter 6: Organizational Forms as Moral Practices – Yeheskel Hasenfeld
PART III: ORGANIZATION-ENVIRONMENT RELATIONS
Chapter 7: The Emergence of Hybrid Organizational Forms: Combining Identity-Based Service Provision and Political Action – Debra C. Minkoff
Chapter 8: The Political Economy of Contracting and Competition – Steven Rathgeb Smith
Chapter 9: A Preliminary Theory of Interorganizational Network Effectiveness: A Comparative Study of Four Community Mental Health Systems – Keith G. Provan and H. Brinton Milward
PART IV: ORGANIZATIONAL LEADERSHIP, IDEOLOGIES, AND CULTURE
Chapter 10: Leadership Styles and Leadership Change in Human and Community Service Organizations – Hillel Schmid
Chapter 11: Rape Crisis Centers: Helping Victims, Changing Society – Patricia Yancey Martin
Chapter 12: Organizational Culture and Climate: Implications for Services and Intervention Research – Anthony L. Hemmelgarn, Charles Glisson, and Lawrence R. James
PART V: SERVICE TECHNOLOGIES, CONDITIONS OF WORK, AND EMOTIONAL LABOR
Chapter 13: Service Technologies and the Conditions of Work in Child Welfare – Brenda D. Smith
Chapter 14: Human Service Organizational Technology: Improving Understanding and Advancing Research – Jodi R. Sandfort
Chapter 15: Emotional Labor in the Human Service Organization – Mary Ellen Guy, Meredith A. Newman, Sharon H. Mastracci, and Steven Maynard-Moody
PART VI: ORGANIZATIONAL DIVERSITY
Chapter 16: Human Services as “Race Work”? Historical Lessons and Contemporary Challenges of Black Providers – Celeste Watkins-Hayes
Chapter 17: Diversity and Organizational Performance – Michàlle E. Mor Barak and Dnika J. Travis
PART VII: WORKER-CLIENT RELATIONS
Chapter 18: Discretion in Human Service Organizations: Traditional and Institutional Perspectives – Michael R. Sosin
Chapter 19: Worker-Client Relations: Social Policy in Practice – Yeheskel Hasenfeld
PART VIII: ORGANIZATIONAL DETERMINANTS OF SERVICE EFFECTIVENESS
hapter 20: Linking Organizational Factors to Substance Abuse Treatment Outcomes: Multilevel Correlates of Treatment Effectiveness – Toorjo Ghose
PART IX: ORGANIZATIONAL CHANGE AND INNOVATION
Chapter 21: Organizational Change in Human Service Organizations: Theories, Boundaries, Strategies, and Implementation – Hillel Schmid
Chapter 22: Innovation in Human Service Organizations – Kristina Jaskyte
PART X: ADVOCACY AND SOCIAL CHANGE
Chapter 23: The Policy Advocacy Role of Human Service Nonprofits: Incentives, Involvement, and Impact – Jennifer E. Mosley
Chapter 24: Social Movement Service Organizations: The Challenges and Consequences of Combining Service Provision and Political Advocacy – Megan Meyer
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