First published in 1998, this volume responds to the increase in performance review driven by government policies and examines the performance environment and processes for local government. Rob Ball explores the political and managerial environment before moving onto service planning, performance indicators and the Citizen’s Charter along with case studies. It is hoped to be of particular interest to undergraduate and postgraduate students of public administration or public management.
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Língua Inglês ● Formato PDF ● Páginas 213 ● ISBN 9780429821486 ● Editora Taylor and Francis ● Publicado 2018 ● Carregável 3 vezes ● Moeda EUR ● ID 7042423 ● Proteção contra cópia Adobe DRM
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