The people on the front lineùthose responsible for the safety and health of the workplace-understand the costs of threats, assaults, and fear on the morale and productivity of their employees. They also understand the costs of negative publicity, bad public relations, and litigation on the survival of their enterprises. Violence in the workplace, whether it comes from the outside or originates from within, is a frightening prospect. How can it be prevented? Through real-world cases, Preventing Workplace Violence provides a detailed look at how traditional tools for occupational health and safety, discipline, and employee relations are inadequate and inappropriate in responding to the problem of workplace violence. In fact, the methods and approaches commonly in use actually worsen the problem in some cases. This book summarizes the most up-to-date learning in this area and offers practical guidance and recommendations for assessing the risk of violence, steps for preventing workplace violence, and a thorough discussion of employee rights and employer responsibilities. Highly recommended for employers, managers, union leaders, attorneys, consultants, and others who confront the issue of violence in the workplace. Preventing Workplace Violence will be invaluable to scholars and professionals in management, organizational studies, human resources, interpersonal violence, gender studies, industrial psychology, public administration, social psychology, sociology of work, social work, clinical and counseling psychology, business psychology, and organizational behavior.
Содержание
Show Me the Profile
A Day in the Life of a Violence Consultant
The Crisis of Work
Who Is the Violent Employee?
A Post Office Tragedy
A Modern Witch Hunt
When Systems Fail
The Case of the Frightened Manager
Doesn′t He Fit the Profile?′ The Case of Roger
He′s on His Way, and He′s Got a Gun!
Domestic Violence Comes to the Workplace
The Legal Conundrum
What Is the Employer′s Duty?
Workplace Violence and Labor Relations
From Battleground to Collaboration
Assessing the Risk of Violence
Know Your Questions!
Seven Steps to Workplace Violence Prevention
Об авторе
Mark Braverman is a clinical psychologist and organizational consultant who specializes in corporate crisis management and employment issues related to mental health, work-related stress, organizational change, and conflict and violence in the workplace. Dr. Braverman has worked with private corporations, government agencies and public entities across the globe in the prevention, response, mitigation and recovery from disasters, violence and potentially business-ending crises — providing training, policy development, and acute crisis intervention services.
Dr. Braverman is an internationally recognized expert in the field of traumatic stress and its effect on individuals in disasters, mass violence, organizational change, conflict, and critical incidents. Dr. Braverman has consulted to municipalities, private corporations, government and non-governmental agencies, unions and public entities across the globe in the prevention, response, mitigation and recovery from disasters, violence and potentially business-ending crises. He has lectured and published extensively on disaster psychology, crisis management, occupational and community mental health, and violence prevention.
Dr. Braverman has consulted to and trained Federal Agencies, including HHS, NIOSH, IRS, EPA, NTSB and NLRB on workplace violence policy, workplace traumatic stress, and occupational health issues. In 1992 he testified before a joint United States Congressional Subcommittee on the causes of violence in the U.S. Postal Service.
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