‘Highly readable. . .convincing. . .a must for academic collections and required reading for professionals seeking to maximize human performance and team productivity.’
–Choice Magazine, Feb. 2002
What makes some teams achieve extraordinary outcomes, while other fall disappointingly short of the mark?
Frank La Fasto and Carl Larson have systematically explored that question for more than 20 years. In 1989, they published the best-selling book Team Work; What Must Go Right/What Can Go Wrong, which reported the results of an in-depth study of some of the most successful teams in recent history and identified the eight characteristics of high performance teams.
When Teams Work Best advances this groundbreaking research by probing more deeply inside the workings of hundred of teams—some effective and some faltering. For over a decade, the authors collected and analyzed responses from more than 6, 000 team members and leaders across a variety of industries, in both public and private sectors, to find out exactly what conditions help or hinder teams in achieving their goals. The voices of these team members—often eloquent, always enlightening—are heard through the quotations that appear throughout the book.
With extensive experience coaching and consulting with teams, La Fasto and Larson bring a valuable real-life perspective to their examination of the rich and often intriguing complexity behind effective teamwork. This book goes far beyond the theoretical to offer proven, practical advice that team members and leaders can easily apply to bring out the very best in their own teams.
When teams work best, the work is rewarding, outcomes inspiring and accomplishments abounds. Order your copy today!
สารบัญ
Prologue
A Brief Perspective on Teamwork and Collaboration
What Makes a Good Team Member?
The Abilities and Behaviors That Matter
Team Relationships
Simple and Easy versus Complicated and Hard
Team Problem-Solving
Raising and Resolving the Real Issues
The Team Leader
What Works/What Gets in the Way
The Organization Environment
Promoting Clarity, Confidence, and Commitment
A Final Word
Notes
Appendix
Reliability of the Collaborative Team Leader Instrument
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Carl Larson, Ph.D., is professor emeritus of Human Communication and past dean of Social Sciences at the University of Denver. His most recent work includes When Teams Work Best (Sage 2001), Successful Communication and Negotiation, and Collaborative Leadership: How Citizens and Civic Leaders Can Make a Difference. Larson consults in both the public and private sector. He received the Driscoll Master Educator Award given by the students at the University of Denver to the university’s outstanding professor.
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