Terri A. A. Scandura 
Essentials of Organizational Behavior [EPUB ebook] 
An Evidence-Based Approach

Preface
Acknowledgments
About the Author
SECTION I • INTRODUCTION
CHAPTER 1 • What Is Organizational Behavior?
What Is Organizational Behavior?
Evidence-Based Management
What Is Critical Thinking?
Outcomes in Organizational Behavior
Levels of Analysis in Organizational Behavior
How OB Research Increases Employee Performance
Plan for This Textbook
Leadership Implications: Thinking Critically
SECTION II • UNDERSTANDING INDIVIDUALS IN ORGANIZATIONS
CHAPTER 2 • Personality and Person–Environment Fit
What Is Personality?
Myers-Briggs Type Indicator
The Big Five
Personality Traits and Health Research
Other Relevant Personality Traits
Psychological Capital
Person–Environment Fit
Leadership Implications: Understanding Others
CHAPTER 3 • Emotions and Moods
Emotions and Moods at Work
Moods
Emotional Labor
Emotional Intelligence
Emotional Contagion
Leadership Implications: Mindful Coaching
CHAPTER 4 • Attitudes and Job Satisfaction
What Is an Attitude?
Job Satisfaction
Job Search Attitudes
Organizational Commitment
Perceived Organizational Support
Psychological Empowerment
Leadership Implications: Creating Meaning at Work
CHAPTER 5 • Perception, Decision-Making, and Problem-Solving
Understanding Why Perceptual Biases Exist
Employability: Self-Fulfilling Prophecies During the Application Process
Individual Decision-Making
The Rational Decision-Making Model
Prospect Theory
Intuition
Decision Traps
Creative Problem-Solving
Leadership Implications: Making Ethical Decisions
SECTION III • INFLUENCING AND MOTIVATING EMPLOYEES
CHAPTER 6 • Leadership
What Is Leadership?
Path–Goal Theory
Leader–Member Exchange
The Importance of Trust
Full-Range Leadership Development
Moral Approaches
Leadership Implications: Flexibility Matters
CHAPTER 7 • Power and Politics
The Difference Between Power and Influence
Power
Influence Strategies
Impression Management
Perceptions of Organizational Politics
Political Skill
Leadership Implications: Managing With Power
CHAPTER 8 • Motivation: Core Concepts
What Is Motivation?
Needs Theories
Goal Setting
Job Characteristics Theory
The Importance of Fairness
Expectancy Theory
The Pygmalion Effect
The Galatea Effect
The Golem Effect
Leadership Implications: Who Will Lead?
CHAPTER 9 • Motivation: Applications
Reinforcement Theory
Social Learning Theory
Intrinsic Versus Extrinsic Rewards
Self-Determination Theory
Performance Management
Problems With Performance Reviews
Feedback Seeking
Leadership Implications: Motivating With Rewards
SECTION IV • BUILDING RELATIONSHIPS
CHAPTER 10 • Group Processes and Teams
What Is a Team?
Team Purpose
Team Development
Team Effectiveness
Team Decision-Making
Team Challenges
Leadership Implications: Empowering the Team
CHAPTER 11 • Managing Conflict and Negotiation
What Is Conflict?
Conflict Resolution Styles
Team Conflict and Performance
Resolving Conflict Across Cultures
Third-Party Interventions
Negotiation
Leadership Implications: Perspective Taking
CHAPTER 12 • Organizational Communication
What Is Organizational Communication?
Barriers to Effective Communication
Communication Networks
Electronic Communication
Cross-Cultural Communication
Nonverbal Communication
Leadership Implications: The Management of Meaning
CHAPTER 13 • Diversity and Cross-Cultural Adjustments
Diversity
Generations at the Workplace
What Is Culture?
Developing Global Leaders
Culture Shock
Expatriate Adjustment
Leadership Implications: Becoming a Global Leader
SECTION V • LEADERS AS CHANGE AGENTS
CHAPTER 14 • Organizational Culture
What Is Organizational Culture?
Markets, Bureaucracies, and Clans
Strong Organizational Cultures
Socialization
Organizational Climate
Leadership Implications: Culture Change
CHAPTER 15 • Leading Change and Stress Management
Forces Driving Organizational Change
Planned Organizational Change
Resistance to Change
Leading Change
Stress in the Context of Organizational Change
What Is Stress?
Leadership Implications: Helping Employees Cope
Appendix 1: The Scientific Method in Organizational Behavior
Appendix 2: Organizational Structure
Glossary
Notes
Author Index
Subject Index

Terri A. Scandura is currently the Warren C. Johnson Professor of Management in the Miami Herbert Business School at the University of Miami. From 2007 to 2012, she served as Dean of the Graduate School of the university. Her fields of interest include leadership, mentorship, and applied research methods. She has been a visiting scholar in Japan, Australia, Hong Kong, China, and the United Arab Emirates.Dr. Scandura has authored or coauthored over 200 presentations, articles, and book chapters. Her research has been published in the Academy of Management Journal, the Journal of Applied Psychology, the Journal of International Business Studies, the Journal of Vocational Behavior, the Journal of Organizational Behavior, Educational and Psychological Measurement, Industrial Relations, Research in Organizational Behavior, Research in Personnel and Human Resource Management, and others.She has presented executive education programs on leadership, mentoring, leading change, and high-performance teams to numerous organizations such as VISA International, Royal Caribbean Cruise Lines, the Young Presidents Organization, Hewlett-Packard, and Baptist Health Systems.Dr. Scandura is a Fellow of the Society for Industrial & Organizational Psychology, the American Psychological Association, and the Southern Management Association. She is a member of the Society of Organizational Behavior and the Academy of Management. She is a past associate editor for Group & Organization Management, the Journal of International Business Studies, the Journal of Management, and Organizational Research Methods. She currently serves on editorial boards for major journals including The Leadership Quarterly, Organizational Research Methods, and Group & Organization Management.