Whether from customers, supply-chain partners, policymakers, or regulators, organizations in virtually every industry are facing calls to do more with less. They are feeling compelled to provide higher-quality outcomes, more rapidly, at a lower cost.
This book offers a road-tested approach for delivering these outcomes through positive organizational change. Its message comes just in time, for too many companies have gone the way of low-road strategies, such as cutting pay and perks, and working harder not smarter. Drawing on her path-breaking research, Jody Hoffer Gittell reveals that high performance is fundamentally relational—rooted in both human and social capital.
Based on this insight, she provides a unique model that will help companies to build meaningful relationships among colleagues, develop smarter work processes, and design organizational structures fit for today’s pressure test. By following four organizations on their change journeys, she illustrates how ‘relational coordination’ unfolds in real-world settings. Tools for change guide readers as they learn how to implement this new model in their own workplaces.
Зміст
1. Meeting Performance Pressures with a Relational Response
2. How Relational Coordination Drives High Performance
3. Engaging Clients in Relational Coproduction
4. Engaging Co-Workers in Relational Leadership
5. How Structures Support—or Undermine—the Three Relational Dynamics
6. A Relational Model of Organizational Change
7. Relational Coordination at Group Health
8. Relational Coproduction in Varde Municipality
9. Relational Leadership at Dartmouth-Hitchcock
10. Bringing It All Together at Billings Clinic
11. Relational Interventions to Create New Ways of Relating
12. Work Process Interventions to Create New Ways of Working
13. Structural Interventions to Support and Sustain the New Dynamics
14. Bringing It All Together in Your Own Organization—and Beyond
Про автора
Jody Hoffer Gittell is Professor at Brandeis University’s Heller School for Social Policy and Management. She is Executive Director of the Relational Coordination Research Collaborative and author of
The Southwest Airlines Way (2005) and
High Performance Healthcare (2009).
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