Stefan Luckner & Jochen Stoer 
Designing E-Business Systems. Markets, Services, and Networks [PDF ebook] 
7th Workshop on E-Business, WEB 2008, Paris, France, December 13, 2008, Revised Selected Papers

Are you overworked, unappreciated and under-resourced? This book understands you, and provides years and years of User Support experience packed into one volume. The ”How To” book that every IT dep …

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