‘The Six-C approach provides a framework within which people can work together to attack the problem, not each other. By ending each conflict with conciliation, those who use this approach can do much more than resolve conflict—they can build each other up so future conflicts will be easier to resolve.’
—Bob Bowen, Chief Executive Officer
The Mandt System, Inc.
Don′t let conflict get in the way of meaningful collaboration!
Conflict is inevitable, but educators can work together effectively if they understand how to defuse difficult situations before they escalate. This resource describes the Six-C process, a conflict resolution method that allows educators to take progressively more assertive steps as necessary to resolve disagreements.
Based on research and easy to remember, this approach helps readers handle challenging situations using the least amount of time and energy. Illustrated with many examples and scenarios, the six steps are:
- Concern: identifying actionable concerns
- Confer: expressing concerns in nonthreatening ways
- Consult: reviewing and clarifying the situation collaboratively
- Confront: considering consequences and giving clear warnings
- Combat: taking sustained, logical action
- Conciliation: mending the wounds and restoring relationships
Focused on preserving relationships while resolving disagreements, From Conflict to Conciliation can be used in any situation or setting, from the classroom to the community.
Зміст
Preface
Acknowledgments
About the Authors
1. Conflict and the Six-C Process
Introduction
Research and Anecdotal Support
What Is Unique About This Book?
The Six-C Process
The Conciliation Capstone
Saving Time and Energy
Conflict Is Inevitable
The Use and Misuse of Power
The Democratic Ideal
Why Everyone Matters
The Perceptual Tradition
When Viewpoints Conflict
Acceptance Versus Agreement
Summary
Major Themes
2. Concern
Latent Concerns
Actionable Concerns
What Is a Concern?
What Are Moral and Ethical Concerns?
What Are Your Concerns?
Potential Concerns at School
Potential Concerns at Home
Potential Concerns in the Community
Summary
Major Themes
3. Confer
Setting the Stage for Conferring
Can You Express Your Concern Clearly?
Can You Look Beyond the Immediate Concern?
Is There Room for Compromise or Re-Conceptualization?
The Value of Seeking Commitment
Helpful Communication Skills
The 3+++wish? Formula
Practicing the 3+++wish? Formula
Handling Challenges
Summary
Major Themes
4. Consult
Considering the Situation
What Is a Consulting Relationship?
Using a Triangular Structure
Involving Others in a Consultation
Sequential Steps for Consulting
Practicing the Consulting Sequence
Summary
Major Themes
5. Confront
Questions to Ask Yourself
Difference Between Conflict and Confrontation
Understanding Confrontation
Adapting Constructive Confrontation
Applying Practical Tips
Major Themes
6. Combat
Constraints on Combat
The Use of Power
Increasing Chances for a Desirable Outcome
Taking a Stand
Civilized Dissent
Summary
Major Themes
7. Conciliation and Beyond
Conciliation After Combat
Conciliation as a Reflective Process
Beyond Conciliation
Summary
Major Themes
References and Resources
Index
Про автора
John M. Novak is professor and former chair of Graduate Studies in Education at Brock University, Canada. An invited keynote speaker on six continents, Novak is the author of numerous articles, book chapters, and ten books and monographs. He is the past president of the Society of Professors of Education.
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