In real-life conflict resolution situations, one size does not fit
all. Just as a mechanic does not fix every car with the same tool,
the conflict resolution practitioner cannot hope to resolve every
dispute using the same technique.
Practitioners need to be comfortable with a wide variety of
tools to diagnose different problems, in vastly different
circumstances, with different people, and resolve these conflicts
effectively. The Conflict Resolution Toolbox gives you all
the tools you need: eight different models for dealing with the
many conflict situations you encounter in your practice.
This book bridges the gap between theory and practice and goes
beyond just one single model to present a complete toolbox – a
range of models that can be used to analyze, diagnose, and resolve
conflict in any situation. It shows mediators, negotiators,
managers, and anyone needing to resolve conflict how to simply and
effectively understand and assess the situations of conflict they
face. And it goes a step further, offering specific, practical
guidance on how to intervene to resolve the conflict
successfully.
Each model provides a different and potentially useful angle on
the problem, and includes worksheets and a step-by-step process to
guide the reader in applying the tools.
* Offers eight models to help you understand the root causes of
any conflict.
* Explains each model’s focus, what kind of situations it can be
useful in and, most importantly, what interventions are likely to
help.
* Provides you with clear direction on what specific actions to
choose to resolve a particular type of conflict effectively.
* Features a detailed case study throughout the book, to which
each model is applied.
* Additional examples and case studies unique to each chapter
give the reader a further chance to see the models in action.
* Includes practical tools and worksheets that you can use in
working with these models in your practice.
The Conflict Resolution Toolbox equips any practitioner to
resolve a wide range of conflicts. Mediators, negotiators, lawyers,
managers and supervisors, insurance adjusters, social workers,
human resource and labour relations specialists, and others will
have all the tools they need for successful conflict resolution.
关于作者
Gary Furlong is a mediator, trainer, facilitator, and consultant with Agree Dispute Resolution. As a mediator, he handles files ranging from organizational and family disputes to complex commercial and construction matters. As well as mediating, Gary delivers consulting, facilitating, and coaching services in dispute resolution, partnering, organizational change, conflict management, and other areas.
He is a frequent presenter and speaker to various organizations and associations on the topics of alternative dispute resolution and conflict management. As a trainer, Gary teaches conflict management, negotiation, and mediation skills in the private sector and at numerous educational institutions, such as York University, the University of Toronto, the Queen’s University Industrial Relations Centre, and the Peace and Conflict Studies Program at Conrad Grebel College.
Gary is Past President of the ADR Institute of Ontario, is a Fellow with the International Academy of Mediators, and holds the Chartered Mediator (C.Med) designation along with a Master of Laws in ADR from Osgoode Hall Law School. Gary was awarded the Mc Gowan Award of Excellence in ADR in 2005, and is a principal with Agree Dispute Resolution in Toronto, Canada.
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