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Andrea Fischer
100 Tipps für eine bessere Servicequalität im Krankenhaus [PDF ebook]

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Cover of Andrea Fischer: 100 Tipps für eine bessere Servicequalität im Krankenhaus (PDF)

Patienten in der Klinik erwarten mehr als einwandfreie medizinische und pflegerische Leistung. Sie erwarten einen effizienten und wertschätzenden Service, eine gute Betreuung und einen reibungslosen Ablauf. Kliniken, die diesen Service anbieten, können damit im Wettbewerb punkten, denn sie bieten das entscheidende Plus für ihre Patienten.
Die 100 Tipps in diesem Buch stammen aus vielen Fortbildungen für Pflegekräfte zum Thema „Servicequalität’. Denn es sind vor allem die Pflegekräfte, die das Bild einer serviceorientierten Klinik prägen.
Ein praktischer Ratgeber: Kurz gefasst, kompakt dargestellt, leicht verständlich.

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Language German ● Format PDF ● ISBN 9783842683495 ● File size 1.1 MB ● Publisher Schlütersche ● Country DE ● Published 2011 ● Downloadable 24 months ● Currency EUR ● ID 2672972 ● Copy protection Social DRM

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