Arthur Paul Boers 
Never Call Them Jerks [PDF ebook] 

No church is immune to the problems that can arise when parishioners behave in difficult ways. Responding to such situations with self-awareness and in a manner true to one’s faith tradition makes the difference between peace and disaster. In this must-read book, Boers shows how a better understanding of difficult behavior can help congregational leaders avoid the trap of labeling such parishioners and exercise self-care when the going gets rough.