مؤلف: Derek Osborn

Derek Osborn is an enthusiastic, innovative and inspiring business coach, management trainer and international facilitator. He works globally and focuses on strategy, human resource development, innovation, leadership and change management. He has extensive knowledge and experience in the postal business, with 22 years in senior management in Royal Mail and over 16 years working internationally across the postal industry. He is passionate about collaboration in the postal industry to share knowledge, ideas and best practice so as to promote the industry, develop capability, encourage training and foster innovation. Derek has worked with many businesses and organisations across the global postal industry, including Governments and national postal operators, to improve operations and efficiency, develop greater customer focus, develop innovative strategies and implement transformation. He specializes in devising and delivering bespoke senior executive programmes and workshops. He has wide experience of working internationally and cross-culturally, especially in the context of facilitating business benchmarking. With Dr K Sund, Derek co-edited three volumes of The Future is in the Post.