Gernot Handlbauer & Hans-H. Hinterhuber 
Kundenzufriedenheit durch Kernkompetenzen [PDF ebook] 
Eigene Potenziale erkennen, entwickeln, umsetzen

Brazil has one of the world’s fastest growing economies and a fascinating history underpinning its evolution. This book presents an analysis of the state’s role in monetary policy, from the latter da …

This compilation of key materials in international environmental law takes account of the most significant developments in the field that have occurred during the past decade, including in the areas …

The provision of infrastructure for urban developments is increasingly becoming a highly contentious and important issue in planning negotiations. By drawing together a range of case studies from Nor …

South Korea is one of the rare countries that has experienced political/industrial democratization and economic development simultaneously in a relatively short period. However, the full story of dem …

Public concern over land management has never been greater. This book provides a broad overview of the economics of rural land-use change, drawing attention to the meaningful role economic analysis c …

In recent years econometricians have examined the problems of diagnostic testing, specification testing, semiparametric estimation and model selection. In addition researchers have considered whether …

A practical and realistic guide for both external and internal service providers in an aviation context to implementing an effective way to control the service quality as perceived by their customers …

Getting to grips with negotiation quickly is straightforward and easy with this practical guide. Written in simple language, with a host of practical exercises to support the text, it is designed for …

In recent years we have seen what could be described as a moral meltdown in the corporate corridors of power. Few sectors have escaped high profile scandals, with public officials and leaders guilty …

Originally published in 1984, The Incredible Eurodollar examines the upheaval and crisis in the world’s money system. The book addresses the impact of the vast international debt on the position and …