2 كتب إلكترونية بواسطة Greg Roche
Greg Roche & Bill Self: Customer Satisfaction Measurement for ISO 9000: 2000
For the first time, the ISO 9000 quality management standard requires that registered companies measure customer satisfaction. Many customer surveys produce misleading results due to poor questionnai …
EPUB
DRM
€73.50
Greg Roche & Bill Self: Customer Satisfaction Measurement for ISO 9000: 2000
For the first time, the ISO 9000 quality management standard requires that registered companies measure customer satisfaction. Many customer surveys produce misleading results due to poor questionnai …
PDF
DRM
€73.17
