9 كتب إلكترونية بواسطة itSMF International
itSMF International: Implementing ISO/IEC 20000 Certification: The Roadmap
ISO/IEC 20000 is the corporate standard for achieving quality within IT Service Management. As individuals achieve success in Service Management frameworks such as ITIL®, many organizations have iden …
PDF
الإنجليزية
DRM
€46.99
David Clifford: Implementing ISO/IEC 20000 Certification
A quick and accessible guide to a universally adopted standard. This standard is aligned with ITIL which is also very widely known and used. ISO/IEC 20000 describes Service Management standards that …
PDF
DRM
€56.69
itSMF International: Foundations of IT Service Management Based on ITIL® V3
Note: This book is available in several languages: Italian, German. Foundations of IT Service Management based on ITIL® V3 Foundations of IT Service Management based on ITIL has become the industry c …
PDF
الإيطالي
DRM
€18.99
itSMF International: Service Agreements – A Management Guide
Note: This book is available in several languages: Chinese, English. This book provides a more thorough approach to service agreements than available so far. It takes the material from ITIL best prac …
PDF
الإنجليزية
DRM
€26.99
itSMF International: Frameworks voor IT-management
Dit boek behandelt alle belangrijke frameworks en standaarden die van belang zijn voor IT managers. Ondanks het pocket-formaat bestrijkt deze titel een groot aantal onderwerpen …
PDF
هولندي
DRM
€18.99
itSMF International: ISO/IEC 20000 – Eine Einführung
Note: This book is available in several languages: Dutch, Chinese, Brazilian Portuguese, English, German, French, Spanish. CONTAINS THE TEXT FOR THE FULL ISO/IEC STANDARD This groundbreaking new titl …
PDF
ألمانية
DRM
€55.99
itSMF International: IT Service Management from Hell based on Not ITIL
A humorous approach to a universally adopted standard. …
PDF
الإنجليزية
DRM
€12.99
itSMF International: IT Service Management from Hell
This piece of work claims to be politically incorrect, sexist and IT-centric. And it achieves all three. We recommend this book to you unreservedly if you wish to provide the worst possible practices …
PDF
الإنجليزية
DRM
€12.99