مؤلف: Jakob Schneider

This book is an examination of neighborhood mobilization and engagement from the perspective of several disciplines: psychology, social work, political science, planning, and education. The essays in …

This is Service Design Thinking introduces an inter-disciplinary approach to designing services. Service design is a bit of a buzzword these days and has gained a lot of interest from various fields. …

Think Like a Lawyer Don’t Act Like One offers 75 successful strategies for avoiding or solving conflicts. The book can be used when faced with surly officers, angry neighbors, reluctant debtors, sly …

Think Like a Lawyer Don’t Act Like One biedt 75 sucesvolle strategieen om conflicten te voorkomen en op te lossen. Het boek is te gebruiken bij barse agenten, boze buren, onwillige dibiteuren, sluwe …

How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between servi …

How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between servi …