Jussi (University of Vaasa, Finland) Kantola & Waldemar (Univ. of Central Florida, Orlando, USA) Karwowski 
Knowledge Service Engineering Handbook [PDF ebook] 

Edited by Jussi Kantola, the founding faculty member of the world”s first university Knowledge Service Engineering Department at Korea Advanced Institute of Science and Technology, and Waldemar Karwowski from the Department of Industrial Engineering and Management Systems at UCF, Knowledge Service Engineering Handbook defines what knowledge service