Praveen K. Gupta & Rajesh K. Tyagi 
Complete and Balanced Service Scorecard, A [EPUB ebook] 
Creating Value Through Sustained Performance Improvement

Whilst China’s growing economy is widely regarded as being responsible for severe environmental degradation and a high reliance on energy from fossil fuels, China is emerging as a potential leader in …

Understanding the basics of financial accounting can be a tricky task to master. This practical guidebook provides an overview of the fundamental principles in a jargon-free and simple format. F …

In many branches of science relevant observations are taken sequentially over time. Bayesian Analysis of Time Series discusses how to use models that explain the probabilistic characteristics of thes …

This book looks at customer value creation through marketing decisions and analyses the critical phases of theoretical and methodological advancements in solving certain problems and customer-centric …

This book provides a comprehensive discussion of the phenomenon of World Heritage tourism through a critical, global perspective that encompasses both supply and demand. Individual chapters criticall …

Corporate Environmental Management, Second Edition, provides environmental industry executives, the investment community, and students a basis for measuring corporate environmental activities and sta …

HIT or Miss for Student: Lessons Learned from Health Information Technology Projects presents and dissects a wide variety of HIT failures so that the students can understand in each case what went wr …

This title was first published in 2001. A developing country that is pursuing free market economic policies requires a modern commercial law infrastructure, which enables the emerging economy to have …

Effective management of a communications network can be a difficult and costly activity, and even more so when the network crosses international borders. International network managers face a number …