Richard Morrow 
Utilizing the 3Ms of Process Improvement [PDF ebook] 
A Step-by-Step Guide to Better Outcomes Leading to Performance Excellence

Why is it that some improvement efforts succeed while others fail despite robust change management programs and the often do-or-die pressure to improve? Quite simply, there are three elements that separate those that succeed from those that fail. They are the 3Ms Measure, Manage to Measure, and Make-it-Easy.Complete with forms, templates, and case