Steven Clayman is Professor of Sociology at the University of California, Los Angeles. He has written extensively on topics relating to conversation analysis and is co-author, with John Heritage, of The News Interview: Journalists and Public Figures on the Air (2002). John Heritage is Professor of Sociology at the University of California, Los Angeles. His publications include Garfinkel and Ethnomethodology (1984) and Communication in Medical Care: Interaction between Primary Care Physicians and Patients (2006).