مؤلف: Thomas W. Nolan

THE AUTHORS GERALD J. LANGLEY is a statistician, author, and consultant, and co-founder of Associates in Process Improvement (API), consulting firm that specializes in the improvement of quality and productivity. RONALD D. MOEN is a statistician, consultant, and teacher to industry, government, and education. He is co-founder of API. KEVIN M. NOLAN is a statistician, author, and consultant at API, where he focuses on developing methods and assisting organizations to accelerate their rate of improvement in quality and productivity. DR. THOMAS W. NOLAN is a statistician, author, and consultant, and co-founder of API. CLIFFORD L. NORMAN is a consultant with API whose work has emphasized the psychology of change. LLOYD P. PROVOST is a statistician who advises to organizations as an API associate.