مؤلف: Tieneke Verheijen

Foundations of ITIL v3 has become the industry classic guide on the topic of ITIL. Over the years this authoritative it SMF guide has earned its place on the bookshelves and in the briefcases of indu …

This Pocket Guide is a concise summary of ITIL® V 3. A quick, portable reference tool to this leading standard within the Service Management community. In addition the processes are listed separa …

Note: This pocket book is available in several languages: English, German, French. This Pocket Guide is a concise summary of ITIL® V 3. A quick, portable reference tool to this leading standard withi …

Note: This book is available in several languages: Dutch, English, French, Spanish. Foundations of IT Service Management based on ITIL® V3 The Official Handbook on ITIL®! Foundations of IT Service Ma …

Note: This book is available in several languages: Italian, German. Foundations of IT Service Management based on ITIL® V3 Foundations of IT Service Management based on ITIL has become the industry c …

Note: This book is available in several languages: Italian, Spanish. Previously known as: ‘IT Service Management based on ITIL V3 – A Pocket Guide’ This really popular pocket guide is a quick, portab …

Note: This book is available in several languages: Dutch, Chinese, Brazilian Portuguese, English, German, French, Spanish. CONTAINS THE TEXT FOR THE FULL ISO/IEC STANDARD This groundbreaking new titl …

Note: This book is available in several languages: Russian, Chinese, English. The ability to organise and measure performance is a key part of the implementation of IT Service Management processes. T …