Arabella Kyprianides & Ben Bradford 
Access to Justice, Digitalization and Vulnerability [EPUB ebook] 
Exploring Trust in Justice

The pandemic has significantly impacted people’s engagement with the administrative justice system (AJS). As we navigate the post-pandemic era, the siloed landscape of tribunals, ombuds, advice services and NGOs face the challenge of maintaining trust in the justice system’s fairness, efficacy and inclusivity.
Examining the journeys individuals undertake to seek justice in housing and special educational needs and disabilities (SEND), this book sheds light on how these institutions adapted to remote service provision.
Written by key names in the field, this important contribution uncovers valuable insights for digitalization efforts and offers concrete recommendations for improving pathways to justice.

Table of Content

Introduction
Part 1: Situating Access to Justice
1: Legal Needs and Access to Justice
2: Trust in Administrative Justice
Part 2: Pathways to Justice
3: Two Areas of Law in Context and the Help-Seeker Journey
4: Pathways through the AJS – Housing
5: Pathways through the AJS – SEND
Part 3: Exploring Help-Seeker Journeys
6: Exploring the Role of Procedural Justice in Tribunals and Ombuds
7: Access to Digital Justice
8: Marginalized Groups and Unmet Legal Needs
Conclusion: Digital Journeys

About the author

Naomi Creutzfeldt is Professor of Law and Society at the University of Kent.