C. Needham 
The Reform of Public Services Under New Labour [PDF ebook] 
Narratives of Consumerism

Drawing on interviews conducted by the author with politicians, bureaucrats and citizens, alongside content analysis of government documents, the book explains how New Labour has consumerized public services and contributed to the anti-politics that it previously decried.

Table of Content

Introduction: Citizens and Consumers Public Service Reform: Narratives and Regimes A Consumerist Citizenship Regime Public Services before New Labour: The Path to Consumerism The Context of Public Service Reform under New Labour: Marketising the Welfare State Tony Blair: Consumerism and Community The Consumer in Whitehall Local Government: The Customer in the Community The Citizen Perspective Conclusion: Coproducing Public Services

About the author

CATHERINE NEEDHAM is a Lecturer in Politics at Queen Mary, University of London, UK. She is the author of
Citizen-Consumers: New Labour’s Marketplace Democracy (2003).