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Chuck Munson
Tussle between Maintaining Customer Satisfaction and Supply Chain Constraints [PDF ebook]
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Cover of Chuck Munson: Tussle between Maintaining Customer Satisfaction and Supply Chain Constraints (PDF)

800×600 This new case study focuses on turning around deteriorating customer satisfaction associated with inefficiencies in the spare parts operation of a $10 billion Indian automotive company. It reviews current processes for both urgent and standard orders; addresses participants including vendors, local "Carry Forward Agents, " dealers, customers, and the company’s sourcing divisions; and addresses both material and information flows. Focusing on realistic issues throughout, this case study offers exceptional value to both students and practitioners. Authors: Satish Kumar and Dileep More, both from the Indian Institute of Management. Normal 0 false false false EN-US X-NONE X-NONE Microsoft Internet Explorer4

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Language English ● Format PDF ● ISBN 9780133585933 ● Publisher Pearson Education ● Published 2013 ● Downloadable 3 times ● Currency EUR ● ID 8760120 ● Copy protection Adobe DRM

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