Author: Daniel McLean

Using Geospatial Technologies in Urban Environments simultaneously fills two gaping vacuums in the scholarly literature on urban geography. The first is the clear and straightforward application of …

I was introduced to cities as “ecosystems” by the late Professor Forest Stearns (University of Wisconsin, Milwaukee) who was an early pioneer in the studies of the urban ecology in the 1970s. I still …

Understand Metrics and KPIs for IT Service Management When companies look to identify opportunities for improvement, they often turn to Key Performance Indicators (KPIs) to measure their current …

The truth about integrating Cloud services and ITSM Cloud functionality increases flexibility and capacity in IT systems, but it also adds complexity and requires a combination of business, financial …

Previously published as No One of Us is as Strong as all of Us (ISBN: 9781849283861)Achieving success through transforming behaviour High-performing IT organizations know that success is more …

Deploying releases into production is fraught with difficulty With so many interested constituencies, processes can go wrong in more ways than they can go right. The problems start when requirements …