Aileen Cater-Steel 
Information Technology Governance and Service Management: Frameworks and Adaptations [PDF ebook] 

This book charts the difficulties encountered by vulnerable consumers in their access to justice, through the contributions of prominent authors (academic, practitioners and consultants) in the field …

This book covers many helpful analysis tools and processes to assist energy managers (EMs) administer their energy program through their meter management system (MMS). These tools and the correspondi …

This book examines the four components that must be in place for manufacturing and service organizations to achieve world-class business results: leadership and mentoring, process design and visual v …

Communities are rightly concerned about the indiscriminate use of natural resources, environmental pollution, poverty, health, and education, among other social problems. Extractive and industrial co …

In this groundbreaking book, leading executive coach Rene Carayol shares the magic and simplicity of the SPIKE (Strength, Positively, Identified, Kick, Start, Excellence) philosophy. In the world of …

This book brings together contributions from both expert academics and leading figures of UNISON in an in-depth analysis of the union“s achievements to date. As the largest and most influential trad …

The importance of the international maritime transport industry is difficult to overstate. This new book presents an interdisciplinary approach from a wide range of internationally-based experts. Int …

East Asia has three of the most powerful economies on earth, but they are losing steam. Dwight Perkins draws on extensive experience in the region to explain the reasons for this rapid economic growt …

It has become a commonplace that there has been an information revolution, transforming both society and the economy. In 1995 the Trade Related Intellectual Property (TRIPs) agreement aimed to harmon …

First Published in 1985. When modern sovereign states were first established in the sixteenth and seventeenth centuries they did not immediately assume full control over their national economies. The …