Diana Bing & Sheila Forte-Trammell 
Intelligent Mentoring [PDF ebook] 
How IBM Creates Value through People, Knowledge, and Relationships

How to Use Mentoring to Drive Maximum Competitive Advantage Techniques and lessons from IBM’s world-class mentoring programs-for every business and HR leader, strategist, Chief Learning Officer, consultant, trainer, and scholar "A crucial part of my job is to help develop and retain the more than 200, 000 members of IBM’s global technical community. Over the years, I have found that the true spirit of any organization is its people, and unique, world-class mentoring programs play a crucial role in their success. What I really like about Intelligent Mentoring is that it is not an academic treatise on the theory of mentoring, but a series of practical solutions that can be used by virtually any organization to gain productivity, increase retention, and improve bottom-line results." -Nick Donofrio, Executive Vice President, Innovation and Technology, IBM Corporation "We have known about the importance of mentoring in developing people for decades. Yet few organizations have successfully leveraged it as part of their HR strategy. IBM is one of those companies. Intelligent Mentoring is about more than the mentoring initiative successfully implemented at IBM. It is a guide for how companies can leverage mentoring in a way that aligns with company strategy and supports organizational and individual development. It is a must-read for any executive considering a mentoring initiative as part of the firm’s HR strategy. IBM’s mentoring effort combined the best of what we know from mentoring research, career development theory, and change management to create a highly successful effort. There is much here for practitioners and scholars to learn." -David A. Thomas, Ph.D., Naylor Fitzhugh Professor of Business Administration, Harvard Business School "Performance is the ultimate driver of this company. Even back in our earliest days, one of the keys to IBM’s greatness was performance, along with top-notch technology. Since arriving at IBM in 2000, my goal has been to identify, develop, train, reward, and retain high-performing people, and one of the best ways to support these high performers is through mentoring. I believe that Intelligent Mentoring has done a phenomenal job of capturing the innovative and varied mentoring initiatives that IBM has used over the years. The authors really take you inside the company and show how mentoring has helped IBM preserve its corporate culture by passing on knowledge, not only between generations, but in all directions throughout our global community. This book is a must-read for anyone who wants to use the powerful tool of mentoring to its best and most productive advantage, and I recommend it highly." -Randy Mac Donald, Senior Vice President, Human Resources, IBM Corporation For today’s enterprises, few challenges are as daunting as preparing tomorrow’s leaders. Mentoring is one of the most powerful tools at their disposal. But not all mentoring programs are equally effective, and not all companies have learned how to sustain mentoring. One company has: IBM. Intelligent Mentoring reveals how IBM has done it-and offers specific guidance and best practices you can use to achieve equally powerful results. Intelligent Mentoring shows how IBM has fully integrated a diverse portfolio of formal mentoring initiatives into both talent development and innovation promotion. Whether you’re a business leader, strategist, Chief Learning Officer, training specialist, coach, or consultant, this book presents a state-of-the-art framework for making mentoring work. Drawing on IBM’s experience, the authors demonstrate how to build a diverse portfolio of effective mentoring programs…use mentoring to strengthen organizational intelligence…build sustainable communities of mentors and mentees…promote collaboration across differences… and above all, link mentoring to strategy and use it to sustain competitive advantage. * Use mentoring to develop tomorrow’s world-class business leaders Actionable solutions and best practices from IBM’s breakthrough mentoring program * Embrace mentoring as a high-performance work practice Maximizing, capturing, and communicating the value-added impact of mentoring * Set the right goals for mentoring: then achieve them Utilize mentoring to strengthen organizational learning, improve retention, promote innovation, and more * Use mentoring to solve your organization’s most "wicked" problems How mentoring can help you respond to complex, tangled challenges you’ve never faced before