Hans-H. Hinterhuber & Kurt Matzler 
Kundenorientierte Unternehmensführung [PDF ebook] 
Kundenorientierung – Kundenzufriedenheit – Kundenbindung

The ongoing deregulation and liberalization of worldwide air transport markets confronts airport planners with an increasingly problematic context. On the one hand, the capital intensive, large-scale …

The debate over the imposition of sanctions against South Africa indicated that economic sanctions had become a controversial feature of the international political scene. This book, first published …

Digital makes the significant impact on how we think, live, and work. There is the mix of old and new, physical and virtual, order and chaos. We are in a time of tremendous change, the dawn of digita …

If you’ve driven on a Smart motorway and enjoyed steady, hassle-free progress rather than the stop-start of old, you are experiencing lean in action. Instead of the traditional battle for space, the …

This book reveals a unique formula for successful leadership. It is based on a ten-week leadership training programme which reached the finals of the UK National Training Awards. Condensed into ten e …

This title was first published in 2003. Bringing together contemporary innovation pattern theories inspired by the two original patterns developed by Joseph A. Schumpeter, this book develops an innov …

As our dependence on and need for abundant energy grows, it becomes increasingly important for engineers and managers to develop and maintain energy efficient systems and build effective energy manag …

During this era of continuous improvement, healthcare organizations need to be staffed by engaged, motivated, and hard-working frontline employees. As these clinical and non-clinical personnel handle …

This unique book combines a colourful history of Bolivian politics with some of the most advanced quantitative techniques yet developed for socio-political risk analysis. This is the story of how a f …

Air cargo is a key element of the global supply chain. It allows outsourcing of manufacturing to other countries and links production in both multinational and smaller enterprises. It has also been t …