Jennifer Landau 
Right Words [PDF ebook] 

When talking or speaking about something important, whether it’s to a single individual or a group of people, it’s easy to get tongue-tied or fumble over the right words. Emotions can also tangle our efforts to say what we mean. Verbal communication is a skill, with several facets to master. Readers are provided with friendly, inspiring tips and strategies to build confidence in speaking, across many different settings. The importance of timing conversations is covered, so that messages are delivered at the right moment and to the right audience. Also shared is how to develop the secret skill behind all great speakers-they know how to attentively listen to others as well.