John (formerly of University of Gloucestershire, UK) Buswell & Keith (University of Gloucestershire, UK) Donne 
Service Quality in Leisure, Events, Tourism and Sport [EPUB ebook] 

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Service quality is at the forefront of how the leisure, events, tourism and sport (LETS) sectors operate. An important consideration for any business, and therefore any student of the subject, this new edition of a successful textbook addresses the key points and principles of managing service quality across the industry sector. Fully updated and enhanced, it: – Covers areas such as the experience economy, capacity management and service culture, as well as methods for measuring q...

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Sprache Englisch ● Format EPUB ● Seiten 322 ● ISBN 9781786391087 ● Verlag CABI ● Erscheinungsjahr 2016 ● herunterladbar 6 mal ● Währung EUR ● ID 7967023 ● Kopierschutz Adobe DRM
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