Jose Carlos Eiras 
The Practical CIO [EPUB ebook] 
A Common Sense Guide for Successful IT Leadership

Foreword ix
Acknowledgments xv
Introduction xvii
Chapter 1 Build a Great Team 1
Chapter 2 Proactively Establish Goals for IT 29
Chapter 3 Design the IT Strategy 47
Chapter 4 Hold All of Your Vendors Accountable 69
Chapter 5 Before Negotiating, Do Your Homework 91
Chapter 6 Manage Contracts, Don’t Just Sign Them 105
Chapter 7 Work With the Business 127
Chapter 8 Manage and Market the IT Brand 145
Chapter 9 Building Relationships Across the Enterprise–And Beyond 167
Chapter 10 Act Like a CEO 193
Afterword 213
Endnotes 217
About the Author 223
Index 227

JOSÉ CARLOS EIRAS was most recently CIO at DHL Express U.S.A., a division of Deutsche Post World Net (DPWN), the world’s leading logistics and transportation company. Prior to joining DHL, he served as European CIO and Global Services Information Officer at General Motors. He has also held top executive posts at General Foods, Philip Morris, and other multinational corporations. Eiras is a recognized industry expert and respected IT consultant; he has a solid foundation of support in the global IT community.