Although healthcare leaders spend a lot of time dealing with the day-to-day operations of their organizations, to be most effective, they must also devote the time and know-how necessary to inspire, encourage, and teach their good employees to become excellent employees. That’s where this book comes in.
Settling for good employees is simply not setting the bar high enough in today’s competitive healthcare marketplace. Next-Level Healthcare Employees: Improving the Performance of a Good Team is important because it presents readers with 17 clear, practical, how-to-do-it strategies that they can use right away and with little-to-no cost to help their good employees level up their performance from good to stellar.
Some organization leaders fall into the common trap of overlooking their employees who are doing a basically good job. Good employees are not squeaky wheels, so they don’t usually get much oil.
However, that is a dangerous strategy. Good employees who are ignored often stagnate and their work can suffer. It’s unlikely that they will ever reach their full potential. In some cases, good employees who feel ignored and unchallenged become bored and frustrated and subsequently leave.
This book is on-point with clear strategies for leveling up good employees, leaving the reader no doubt about what to do or why to do it. Ultimately, readers can use what they learn to lead their good employees to stellar performance, which in turn will help those employees feel happier, more fulfilled, and more likely to stay.
Bonus Section! ’Creating a Core Beliefs Statement: 25 Guiding Truths for Your Employees‘ should be mandatory reading for every healthcare employee. Author Laura Hills, D.A., articulates clearly and concisely what it means to work in a healthcare organization – what the job really is – in a way that readers can easily understand.
Inhaltsverzeichnis
Part 1: Next-Level Healthcare Employees: The Big Picture
Part 2: How to Take Your Good Employees to the Next Level
Chapter 1: Customer Service 101: An Introduction for Healthcare Employees
Chapter 2: How to Create an Ownership Mentality within Your Team
Chapter 3: Improving Your Workplace Experience to Increase Employee Productivity and Engagement
Chapter 4: Going Above and Beyond for Your Patients
Chapter 5: How to Assess, Recognize, and Reward Teamwork
Chapter 6: Increasing Employee Commitment: 25 Strategies
Chapter 7: Using Morning Huddles to Build Your Team
Chapter 8: Developing Your Staff’s Empathy
Chapter 9: Helping Your Employees Become Better Actors
Chapter 10: Teaching Your Staff to Reframe Negatives into Positives
Chapter 11: Fostering a Culture of Gratitude in Your Healthcare Organization
Chapter 12: How to Develop Your Employees‘ Patience
Chapter 13: Using Rituals to Strengthen Your Team
Chapter 14: Staff Coaching: Using Active Listening and Powerful Questions to Unleash Your Staff’s Potential
Chapter 15: Working Well with the Informal Leaders in Your Organization
Chapter 16: Motivating Employees without Carrots and Sticks
Chapter 17: Creating an Exceptional Onboarding Experience for Your New Employees
***Bonus Chapter: Creating a Core Beliefs Statement: 25 Guiding Truths for Your Employees
Über den Autor
Laura Hills, D.A., has accomplished many things over a distinguished 40-year career, but defines herself first and foremost as an educator. Her passion is to teach professionals how to lead and develop others, build better relationships, and communicate more effectively. She is well known for her programs, books, and articles, and notably is a columnist for AAPL’s Healthcare Administration Leadership & Management Journal and the Journal of Medical Practice Management since 1998.Hills has grounded her work in a rigorous academic foundation. She holds a Doctor of Arts in higher education with a focus on adult learning and leadership and wrote and published her award-winning dissertation on leadership legacies.
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