Nick Gould & Andrew Kerslake 
Information Management in Social Services [PDF ebook] 

First published in 1996, this volume explores the role of IT in the social services sector and provides solutions to problems of information flow and management, with contributors and researchers experienced in statistics, planning and policy for social services. Its publication marked a rite of passage for social services informatics. Articles contained in this volume confront the potentialities and risks of the internet technological frontier, bringing in areas including the voluntary sector, SSI inspections and how readers employed in social services can benefit from information technology.