Driven by rapidly changing business environments and increasingly demanding consumers, many organizations are searching for new ways to achieve and retain a competitive advantage via customer intimacy and CRM. In this context, new strategic frameworks and cooperation with everybody along the whole value chain are needed to allow managers to deal with the changes in shopping patterns of consumers. This book presents a new strategic framework that has been tested successfully with various global companies. New management concepts such as Collaborative Forecasting and Replenishment, CRM, Category Management, and Mass Customization are integrated into one holistic approach with a view to jointly develop customer bonding and loyalty. Experts from companies like Mc Kinsey, Procter&Gamble, Accenture, and AC Nielsen, as well as authors from renowned academic institutions, offer valuable insights on how to redesign organizations for the future.
Alexander H. Kracklauer & D. Quinn Mills
Collaborative Customer Relationship Management [PDF ebook]
Taking CRM to the Next Level
Collaborative Customer Relationship Management [PDF ebook]
Taking CRM to the Next Level
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Idioma Inglés ● Formato PDF ● ISBN 9783540247104 ● Editor Alexander H. Kracklauer & D. Quinn Mills ● Editorial Springer Berlin Heidelberg ● Publicado 2012 ● Descargable 3 veces ● Divisa EUR ● ID 6375606 ● Protección de copia Adobe DRM
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