Proven techniques for providing an outstanding dental patient experience. Covers informed consent, referrals, patient reactivation and retention, and patient dismissal.
Sobre el autor
The American Dental Association is the world’s largest and oldest not-for-profit national dental association, serving the public and representing 161, 000 member dentists worldwide. As the premier source of oral health information, the ADA supports practicing dentists, dental hygienists, assistants, and practice managers, as well as students, with print and digital professional resources and patient education that promote health, safety, and education as well as the management and maintenance of dental practices. The ADA’s bestselling resources include CDT: Dental Procedure Codes (updated annually), The Chairside Instructor, The ADA Practical Guide to OSHA Training, and A Dentist’s Guide to the Law. The Journal of the American Dental Association (JADA) is the ADA’s flagship publication and the best-read scientific journal in dentistry.
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