Ceri Phillips & Colin Palfrey 
Evaluating Health and Social Care [PDF ebook] 

A practical book, based on sound theoretical models, which explores the main criteria available for evaluating social care and health services. The book explains why the various criteria are used, identifies the problems inherent in using them, and offers specific guidance on how to use each of the criteria. The guidance offered is seen as important at a time when health and social care agencies are under increasing pressure to evaluate and improve their performance.