Besides the Veri SM™ Professional Courseware (ISBN: 9789401830847) publication you are advised to obtain the publication Veri SM™ – A service management approach for the digital age (ISBN: 9789401802406).
Service management has never been so important, as all organizations are either receiving or providing services to and from others. As digitization has spread through our organizations and culture, IT has become a vital part of our workplace. Veri SM™ provides guidance on how to manage the variety of service management approaches which have now become common practice. Often organizations do not know how to combine these approaches, or if they should adopt one or another in preference. Veri SM™ allows an organization to understand how to make the best use of all of its approaches.
The courseware is designed to support your learning about the Veri SM™ concepts, and to be a guide to your understanding of service management and its use across the whole organization.
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