Preface
1. Defining the Therapeutic Relationship
2. Getting Started
3. Following
4. Emotional Communication
5. Leading
Video Interview Self-Critique Exercise
Overview of Appendixes A, B, and C
Appendix A. Session With Dusty, Week 1, Initial Session
Appendix B. Session With Dusty, Week 5, Midtherapy
Appendix C. Session With Dusty, Week 10, Termination
Appendix D. Ethical Standards of Human Service Professionals
Glossary
References
Index
About the Author

Herschel Knapp, Ph D, MSSW, has more than 30 years of experience as a health care professional in a variety of domains. In addition to his clinical work as a psychotherapist, primarily in hospital set­tings, he has provided project management for innovative interventions designed to improve the quality of patient care via multisite, health science implementations. He teaches master’s and doctoral courses at Yeshiva University; he has also taught at the University of California, Los Angeles, University of Southern California, California State University, Los Angeles, and California State, San Bernardino.  Dr. Knapp has served as the lead statistician on a lon­gitudinal cancer research project and managed the program evaluation metrics for a multisite, nonprofit children’s center. His clinical work includes emergency/trauma therapy in hospital settings. Dr. Knapp has developed and implemented innovative tele­health systems, using videoconferencing technology to facilitate optimal health care service delivery to remote patients and to coordinate specialty consultations among health care providers, including interventions to diagnose and treat people with HIV and hepatitis, with special outreach to the homeless.He created and implemented a nurse research mentorship program, providing research and analytic education, enabling nurses to design, implement, analyze, and publish the results of their quality improvement projects.Dr. Knapp has published numerous articles in peer-reviewed health science journals and serves as a peer-reviewer for more than 20 science journals. He is also the author of other textbooks, including Intermediate Statistics Using SPSS (2018), Introductory Statistics Using SPSS (2nd ed., 2017), Practical Statistics for Nursing Using SPSS (2017), Therapeutic Communication: Developing Professional Skills (2nd ed., 2014), and Introduction to Social Work Practice: A Practical Workbook (2010).