Note: This book is available in several languages: Dutch, Chinese, Brazilian Portuguese, English, German, French, Spanish.
CONTAINS THE TEXT FOR THE FULL ISO/IEC STANDARD
This groundbreaking new title looks at the ISO/IEC 20000 Standard: the scope and the its basis on the concept of a quality management system. By explain the basic processes and functions within IT Service Management it describes for the reader some of the common concepts and definitions that are understood across the globe. It builds on this by describing the basic building blocks of the standard that can be applied to ANY service management framework: whether it is ITIL or any other. ISO/IEC 20000 An Introduction describes Service Management standards that must be attained for corporate accreditation
CONTAINS THE TEXT FOR THE FULL ISO/IEC STANDARD
This groundbreaking new title looks at the ISO/IEC 20000 Standard: the scope and the its basis on the concept of a quality management system. By explain the basic processes and functions within IT Service Management it describes for the reader some of the common concepts and definitions that are understood across the globe. It builds on this by describing the basic building blocks of the standard that can be applied to ANY service management framework: whether it is ITIL or any other. ISO/IEC 20000 An Introduction describes Service Management standards that must be attained for corporate accreditation
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Idioma Inglés ● Formato PDF ● Páginas 237 ● ISBN 9789401801331 ● Tamaño de archivo 3.1 MB ● Editorial Van Haren Publishing ● Ciudad Hertogenbosch ● País NL ● Publicado 2008 ● Descargable 24 meses ● Divisa EUR ● ID 5522686 ● Protección de copia Adobe DRM
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