Jannatul Ferdous 
Citizens’ Trust in Public Institutions in Bangladesh [PDF ebook] 
Performance, Satisfaction and Good Governance

This book explores the relationship between citizens’ trust and good governance and considers citizens’ trust in local government institutions in Bangladesh. It also investigates the influence of the socio-demographic profile of citizens on trust formation in local government institutions, highlighting that trust is a vital component of local government institutions’ institutional reputation and performance. This text analyzes citizen trust in public institutions in terms of performance, satisfaction, and good governance, emphasizing some selected Union Parishads in Bangladesh that demonstrate service delivery reliability. As it shows, when institutions are viewed as partial, untrustworthy, and corrupt, citizens may feel a sense of mistrust and suspicion toward others. Without a link between an institution’s performance and its constituents, trust in society may decrease due to poor governance. Thus, good governance is fundamental for government institutions to perform efficiently.