Autor: Jay Kandampully

“Great retailers are great at service.  No exceptions.  This book offers a wealth of insight into delivering excellent retail service.”    —Leonard L. Berry, Distinguished …

Research, teaching interests and collective industry experiences have led to a strong belief that service management theory provides a vital conceptual framework with near perfect applicability in ho …

This ebook is designed to enhance our understanding of other methodologies that may be less known, through the publication of six papers. …

For undergraduate and graduate courses in Organizational Behavior and Human Relations Skills in schools of hotel management. Organizational Behavior for the Hospitality Industry is the most recent or …

Service Management Principles for Hospitality & Tourism in the Age of Digital Technology 4th edition was developed through many years of teaching service management mainly to hospitality and tourism …